In order to address driver concerns and provide training, Bolt creates a new driver engagement facility in Lagos

Bolt, a well-known ride-hailing service, has opened a new driver engagement center in Lagos. The firm said in a statement provided to Wakenews that the hub’s main goal is to improve its driver partners’ experiences within its service region.

The firm stated that although it has maintained a drivers’ hub in Lagos since 2017, the new hub is extremely important given its constantly growing driver pool, which now numbers in the tens of thousands. Therefore, it is anticipated that the driver engagement center would build and assist this growing network of driver-partners in Lagos who are making money through its platform.

Yahaya Mohammed, the country manager for Bolt Nigeria, discussed the development and said it was a part of the company’s commitment to drivers as it continues to look for methods to maximize their time and experiences.

This is a continuation of our long-standing commitment to making operational investments to strengthen our support for and guarantee the success of our driver partners. Since drivers are the backbone of our company, we are invested in their success and financial growth. Additionally, we are aware that every second counts, and we are constantly searching for methods to enhance the driving experiences of both current and potential driver partners so they can maximize their time behind the wheel.

The company is excited to create a more modern, technologically advanced, and functional support center, according to the country manager. He thinks this will further solidify Bolt’s pledge to consistently offer its driver partners onsite, real-time support.

The new driver center, at 11 Providence Street, Lekki Phase 1, will be a rapid and practical resource for drivers around Lagos, according to the statement provided to Technext. They can register to drive there or ask inquiries regarding the app.

The driver hub, according to the corporation, will improve the caliber of service that drivers receive. Improved driver support, efficient communication channels, training opportunities, community development, problem-solving, driver appreciation, positive branding, and assistance in getting new driver-partners on the road in as short as an hour or two are some of these services.

It is also expected that the hub will serve as a Lost & Found location where passengers can pick up personal items they may have left in Bolt vehicles while traveling.

Bolt’s most recent efforts to enhance driver

The e-hailing company’s most recent attempt to win over drivers to its cause is the driver engagement hub. The Estonia-based business already operates a number of engagement programs in Nigeria that are designed to strengthen ties with the platform’s driver ecosystem.

The business introduced its €25,000 driver accelerator in September. Selected Nigerian drivers who successfully complete the accelerator program, which was launched in collaboration with Nest Innovation Park, will get a €25,000 seed cash to assist their company ideas.

The business started this year’s Drive for a Prize Campaign earlier the same month. The driver support project, now in its fourth season, is a celebration of the top-performing drivers for the e-hailing company, with winners receiving a variety of rewards. These awards include, among other things, mobile phones and brand-new TVs for the home.

When the business allowed drivers to brand their vehicles in return for weekly payments back in March, it gave them an additional source of income. The ride-hailing firm made what seemed to be a really kind and well-intentioned gesture, but the drivers weren’t too fond of the idea.

Bolt drivers are now allowed to brand their vehicles with the company logo

Driving a branded car might put drivers at risk of attack from security services as well as thugs known as “agberos” or hoodlums, according to Comrade Ibrahim Ayoade, head of the government-approved and NLC-backed Amalgamated Union of App-based Transport Workers Union (AUATWN).

Bolt seems to be working hard to demonstrate that its drivers are at the center of everything they do, yet they don’t seem to be able to get the one thing they truly want—a smaller commission portion. The drivers think they would benefit greatly from commissions being cut to 10%.

The corporation recently seemed to be offering this to the drivers, but there was a catch: no matter how elegant their cars are, they have to accept rides in the lower economy class category. Naturally, this did not sit well with the drivers, even though the firm made every effort to convince them that this was an excellent way to make money. Below, you can learn more about it:

Drivers can receive a 10% commission from Bolt Nigeria, but they have to take rides from economy-class passengers.

Notwithstanding these, the company declared that it will keep improving the overall driving experience and offering drivers the assistance they require to make sure their companies continue to succeed.

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Samson Ayodeji

I am literally obsessed with technology. I love writing about the latest news in technology in different markets, segments and sectors across the world.

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